Why do schools need queue management?

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Changing the lunchtime experience post-lockdown

One thing that is seemingly unavoidable in day to day life is queuing. Be it at the supermarket, post office or dry cleaners; waiting lines happen everywhere, anywhere and to anyone. Yet one place in which queues are in surplus and yet hugely unacknowledged or addressed is in schools. Despite sometimes being as disastrous as in retail, queuing in schools is rarely discussed.

 

The first contact with queuing in schools happens as students are trying to enrol and stretch over their time in education to queuing for mealtimes, school trips, registration and more. The biggest offender by far is the day to day slog of mealtime queuing in schools. Long waiting times matched with only a short period in which to eat makes lunchtime queuing something that needs to be addressed and improved for the benefit of staff and pupils.

 

The age-old custom of waiting in line wastes the average person up to two years of their life, according to a study by Casumo, and although saying goes ‘time is money’, time is also time, something which students can’t afford to waste. A student’s priority is to study and with a solid queue management system in place that follows strict social distancing rules, the time saved by a pupil can be used for more important school matters.

 

What are the results of bad queue management in schools?

A secondary school in London found this out the hard way, as its pupils were shunning food in a school canteen and instead were favouring the option to leave school grounds and purchase their lunches rather than queue for the school meals provided. This kind of ‘out-of-gate' spending can mean students are consuming unhealthy foods for lunch, of which the school cannot have full control over. Unhealthy lunches are one of the main contributors to childhood obesity and poor nutrition in children.

 

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Lengthy waiting times for lunch isn’t an issue confined to smaller state schools either and arguably, somewhat worse than the out-of-gate junk food purchasing seen in London - In Neath, South Wales, pupils of a £40m Baglan Bay High School have waited throughout the entire lunch break and had to go back to class on an empty stomach. 

 

What are the solutions for better queue management in schools?

The introduction of cashless catering software such as AMI’s Transact meal ordering and registration for primary schools is revolutionary in cutting waiting times during school lunchtime by allowing pupils to pre-order their lunch choices via an interactive whiteboard or the teacher’s PC, allowing younger pupils to select their food in a fun and interactive way.

 

Once the order has been placed, the pupil’s lunch choice is sent to the kitchen to be prepared ready for when they arrive at the dining hall, reducing the need to queue whilst pupils make their lunch choices.

 

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Other solutions to reduce school queues include AMI’s ID management system and contactless cards, reducing contact at lunch whilst ensuring new social distancing measures are strictly adhered to. This software offers an option of real-time database sync from MIS system meaning there is no chance of mistakenly missed students and all applications are managed through one main database.

 

Software such as AMI’s Identity Management means students waiting for their lunch are identified through their contactless cards to make payments, gain access to areas, reset passwords and much more �" saving huge amounts of time and resources during the mealtime rush. Queue management software is leading the way to more efficient waiting times, organisation, and simplified identity management. 

 

By using a cashless catering system and ID management software, schools can not only generate reports to show what food has been ordered but they can also keep track of food wastage at the click of a button. This gives schools control over the content of their pupil's meals, benefits their budgets (by avoiding unnecessary spending) and allows them to be environmentally sensitive by not contributing to food wastage.

 

AMI

 

While the queuing controversy in schools can be partially solved by a more efficient waiting area layout, which will begin to improve as more schools place ordering and collection points around the school, the core problem lies in queue management itself. The solution, therefore, is to invest in a queue management system for schools.

 

It is not enough to just say that schools need queue management to ensure their students eat correctly and on time; but in a time where social distancing and minimal contact is key, cashless software is crucial to protect pupils and reduce the risk of germs spreading as lockdown measures ease and pupils return to school. 

 

Visit here to learn more about AMI’s full range of cashless catering and Identity Management solutions.

Education
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What school lunches look like around the world

When it comes to school lunches, options differ drastically by each country, from four-course meals consisting of roast beef, tabbouleh and apple tart in France to spaghetti with seafood sauce and fish fillet au gratin in Italy, each country offers its own unique meal choices for school pupils.

 

Children across the globe are offered a variety of foods to tuck into at lunchtime, and we’re looking at what school lunches around the world look like and how these differ in terms of nutrition and variety.

 

United Kingdom

 

2000s

(Teaching Abroad)

 

Starting with the home country of AMI’s headquarters, UK’s school canteens have seen drastic changes to the food provided over the years, with a dramatic shift toward more nutritional food in recent years, thanks to Jamie Oliver’s Feed Me Better campaign in the noughties. Oliver’s campaign increased the standards of school meals and reduced saturated fat, sugar and salt present in the food served to children.

 

Today, lunch options in the UK are far more varied, with an increased number of options for different dietary preferences, and Research by the Children’s Food Trust shows that school meals in the UK are now consistently more nutritious than packed lunches, providing children with a better foundation for good health. Typical hot school lunches include vegetarian lasagne, pasta bake, fresh salads, jam roly-poly and more; fresh, healthy options with some old classics added in.

 

France

 

France

(Sweetgreen)

 

Known for its culinary delights, France offers its pupils slightly more decadent options, including brie, steak, and apple tart to name a few, whilst adhering to strict nutritional regulations concerning portion sizes, nutritional composition, and cooking methods. For example, starters containing more than 15% fat can be served no more than 4 out of 20 days, which means that salads, grilled chicken with grains and even roast guinea fowl make regular appearances on French school menus.

 

Italy

 

School

(Sweetgreen)

 

As a nation with a healthier, and perhaps more inclusive attitude toward food, it is no surprise that Italians focus on setting up children for healthy eating habits in adult life, and school lunches are the perfect way to promote healthy eating practices. Guidelines state that Italian school lunches must include a starchy dish such as rice or pasta, a main course such as meat, fish, cheese, two or more vegetable side dishes, and plenty of fruit.

 

Besides, Italian law is much stricter regarding unhealthy food on school menus and forbids cafeterias from serving deep-fried food such as chips and fried chicken. Therefore, popular lunch items include minestrone, mushroom risotto, and the occasional scoop of gelato.

 

Greece

 

School

 

Unlike the other countries in this list, lunch is considered the main meal of the day in Greece, which means pupils often eat lunch at home or bring a packed lunch into school and therefore, many schools don’t offer subsidized school lunches. However, schools that do serve lunch offer options such as baked chicken with orzo, cucumber and tomato salad, stuffed vine leaves and yoghurt with fruit for dessert.

 

Sweden

 

School

(Casey Lehman)

 

Research shows that receiving free or reduced-price school lunches reduce food insecurity, obesity rates, and poor health, and what sets Sweden apart from the other countries is the fact that since 1997, all children in the country have access to a free hot school lunch, which consists of a hot meal, salad buffet, bread and a drink, with vegetarians options available to all.

 

Desserts and soft drinks, however, are not served, and options such as pizza and deep-fried food have been removed in recent years, with a focus on healthy and sustainable meal options such as meat or vegetable stew with potatoes, pasta with sauce, and knäckebröd, Sweden’s famous crispy bread.

 

Japan

 

School

(The Japan Guy)

 

In Japan, school lunches are offered to nursery and middle school children and are served in the classroom, with an emphasis on nutrition education and teaching pupils how to cook healthy food from scratch and making students aware of the nutritional components of the food they’re eating. Unsurprisingly, Japan has one of the lowest obesity rates in the world, which is likely a result of offering pupils food such as miso soup with pork, rice with grilled fish, milk, and dried fruit for dessert.

 

South Korea

 

School

(Sweetgreen)

 

South Korea is another country known for its healthy school lunch offerings and emphasis on health education. Since pupils are encouraged to partake in various extracurricular activities after school, pupils need to be served healthy lunch options that will sustain them into the evening. Popular dishes include fried rice with tofu, kimchi, fish soup and mixed green vegetables.

 

America

 

School

 

Last but certainly not least, America is a country famous for its plethora of junk food offerings and fast food outlets on every corner. In US schools, the National School Lunch Programme provides low-cost or free school lunches to 31 million students at more than 100,000 schools per day, and meals must meet the nutritional standards based on the Dietary Guidelines for Americans.

 

However, tight budgets and unhealthy school vendors have meant that lunches served in some US schools (but not all) are highly processed and lacking in fresh fruits and vegetables. These lunches often look like popcorn chicken with French fries, mashed potatoes, and for dessert, fruit cups and chocolate chip cookies.

 

Resources for schools:

Education
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Why pre-ordering meals is important for schools

Pre-Ordering School Meals

 

What are the benefits of Pre-Ordered school meals?

It has been reported that food wastage is currently costing schools over £250 million each year. Pre-ordering school meals dramatically reduces food wastage and associated costs.  The intervention of software aims to reduce food wastage by providing school meal service providers with exact numbers of meal portions that need to be prepared that day, eliminating the need for over-catering and ensuring children receive the meal that they want.

 

Although school caterers generally have information on the total number of pupils they are cooking for, in most schools, they have no information about the specific numbers for each meal option. Although they are skilled at estimating how many children will choose each meal, they have no real way of knowing the exact numbers and this lack of information can then result in food being wasted.

 

What are the benefits to students and parents of Pre-Ordered school meals?

With a system that allows pre-ordered school meals, children and parents can choose their preferred meal option meaning not only reduced wastage but better food education, encouragement of healthy food options and increased parental engagement.

 

According to BUPA, the UK has one of the highest rates of childhood obesity in Europe, with around 1 in 10 children aged 4 to 5 classified as obese, and around 1 in 5 children aged 10 to 11. Pre-ordering meal software allows pupils to be actively involved in planning their meal choice and to take ownership of their diets.

 

To encourage students to select healthier foods, recent research has focused on how environmental changes and behavioural economics can guide children to make healthier choices. This includes the pre-ordering of lunch. Pre-ordering school meals could pre-empt hunger-based, spontaneous selections, and eliminate the sensory cues—evocative smells and sights—that lead to less healthy choices.

 

For a student, getting their choice of meal, feeling comfortable with the process, not being rushed, and not having to wait in long queues are seen as key elements for schools adopting a pre-ordered approach to school meals.

There is also the benefit for children with food allergies and intolerances, as a pre-ordered meal can be chosen in line with the necessary specifications

 

Pre-ordering school meals also benefit students by reducing queueing at mealtimes. The lunchtime rush becomes a much smoother experience when meals are already ordered and paid for, as children simply have to collect their chosen meal from the cafeteria. Reducing meal queuing times for students further means a reduced percentage of pupils favouring out-of-the-gate spending and in turn, this lowers the likelihood of excessive junk food being consumed leading to childhood obesity.

 

Pre-ordering is essentially pre-empting, and in today's society using technology to plan ahead is the most efficient way to control an entity such as a school. Technology enables schools to pre-plan,  taking the opportunity for human error and unnecessary time spent away, and allowing better use of school resources.