AMI recognised as Evolis Accredited Gold Partner
A focus on customer satisfaction
At ami Education, customer satisfaction is at the heart of everything we do. That’s why we invest heavily in our product offering, training options and customer support to make sure that our users are getting the maximum benefits from their cashless system.
Evolis Accredited Gold Partner
As with any software licence, the combination of hardware should enhance and complement your usability. Ami Education is proud to partner with Evolis, extending our gold level partner status under the Evolis Red Program. Our continued partnership means our clients can purchase the best printer products which seamlessly integrate with our cashless systems, fully integrated solutions, and service with confidence.
What is an Evolis Accredited partner?
Together, we offer schools a complete end-to-end solution. As a GOLD level partner, there are a number of benefits to our customers which include:
- Guarantee product delivery in a timely manner
- Provide you with best-in-class commercial service, including product demonstrations with printers and software
- Offer 1st level technical support through our service helpdesk
Tony Reeves, Head of Operations at ami Education had this to say:
“We are delighted to have renewed our partnership with Evolis for 2020 as a Gold level reseller under the RED PARTNER accreditation. Our continued partnership is an example of our dedication to offering our customers the highest level of sales service and support.”
With the newly renewed prevalence of the food wastage issue, it is becoming more apparent than ever that the education sector needs to do its part to reduce the impact of their catering systems on the planet around us and to promote sustainability in schools.
In a report published by Wrap.Org, it was discovered that food wastage was created across both primary and secondary as a result of a multitude of issues including:
- The absence of ordering systems leading to kitchens over-catering for an unknown number of students
- Students at the end of the queue not being able to receive their food of choice, causing them to be served a meal they did not like and later wasting it
- Pupils not knowing what meal options were available to them
- Lack of flexibility and control over food combinations or menus
However, with the help of pre-ordering technology - which has seen an increase in demand in recent years - schools can crack down on food wastage and make massive savings on their budgets with a tailored and streamlined pre-order system for pupils.
Sustainability is now a vital factor in the fight for the future of our planet and with food wastage accounting for almost a quarter of all man-made greenhouse gases, reducing the number of meals that end up in landfill is of vital importance. In fact, in an article published by Greener Kirkcaldy, it was said that “if food wastage was a country, it would be ranked third after the US and China in terms of greenhouse gas production.” With a pre-order app, school catering teams can know ahead of time which quantity of each meal option to produce before anyone ever steps foot into a queue - creating an immediate reduction in overall food wastage in schools.
We recently discussed on our blog how the wastage of meals is costing schools over £250 million each year, meaning there is more reason than ever to implement pre-ordering into your education environment.
How does pre-ordering reduce the wastage of food?
Pupils can order exactly what they want ahead of lunchtime meaning a faster queuing system as the food is already prepared, over-catering is eliminated and there is reduced contact with other students, which has taken on renewed importance amidst the COVID-19 pandemic. Pre-order apps are also highly customisable meaning that every aspect of a meal can be altered or removed to suit the student’s personal preferences. This takes away unwanted ingredients that would otherwise be wasted, not to mention the benefits of data trend predictions that can prevent the ordering of unnecessary stock and advanced preparation.
Does pre-ordering sound like something that could benefit your school? Introduce pre-order technology as a seamless addition to your cashless catering system.
Learn more > https://www.amieducation.com/products-and-solutions
As 2020 draws to a close, the ami team is taking a moment to reflect on the past twelve months and look back on some of the great things we've achieved this year, which we couldn't have done without your help.
This year, we've focused on providing useful advice for our customers on safely reopening schools and have been creating exciting new developments to help schools around the world provide pupils with a safe, socially distanced lunchtime. We can't wait to share more information with you in the new year.
New product in development
Over the past year, the AMI team has been working on an exciting new development for secondary schools around the world, offering pupils a contactless lunch experience. Stay tuned for the announcement very soon. Be the first to know >
To help you brush up on your knowledge of cashless catering, we ran FREE one-to-one meetings, training and demonstrations with our Operations Manager, Tony Reeves.
We've published 11 blogs
We launched our education blog back in April this year. Throughout 2020, we've been sharing content on a variety of topics, from why pre-ordering software is crucial for schools to how schools can prioritise nutrition after lockdown.
Evolis Gold Reseller
We aim to provide our customers with the highest level of service, which is why we're proud to have been recognised as an Evolis Gold Reseller, ensuring we offer the utmost level of support and service to the Evolis community. Learn more >
Customer service has been our priority
Providing excellent customer service is at the heart of what we do at ami, which is why in 2020, total time spent on the phone to our customers amounted to 13 days, whilst we ensured that customers waited no longer than 3 minutes to speak to our support team.
As 2020 comes to an end, from the team at ami, we wish you a safe and happy Christmas and look forward to seeing what 2021 brings.