Customer Advice COVID-19
As schools face the many challenges caused by the Coronavirus (COVID-19) we want to assure you that at AMI Education we are closely monitoring the situation to ensure we can continue to support our customers.
We take our duty of care to our employees, customers and clients very seriously, and we will always follow the latest Government advice
Advice to Schools
As a valued AMI Education customer we appreciate the trust you put in us to ensure your systems continue to work seamlessly so we have outlined our continuity plans below.
If your school should need to close, we ask that your systems remain switched on and running. This will allow our support team to carry out remote upgrades and continue to work on any outstanding cases, helping to reduce any issues and ensuring your return to school is as seamless as possible.
In the event of COVID-19 closing the AMI office, or employees working from home in isolation, staff will be working from home using their office equipment.
For sales, please ring: 08456 717 101 or email: email@example.com
For support please: 08450 714 667 or email: firstname.lastname@example.org
These will be picked up as normal by the support/sales team and dealt with.
We may have to postpone site visits that have already been arranged, and there may be some delay in processing orders for parts. We encourage you to continue to place orders as normal and we will update you on the expected timelines as the order progresses.
As the coronavirus situation continues to evolve, our thoughts go out to all who have been impacted or infected. We hope you are safe, well and are taking all the necessary precautions.
With the newly renewed prevalence of the food wastage issue, it is becoming more apparent than ever that the education sector needs to do its part to reduce the impact of their catering systems on the planet around us and to promote sustainability in schools.
In a report published by Wrap.Org, it was discovered that food wastage was created across both primary and secondary as a result of a multitude of issues including:
- The absence of ordering systems leading to kitchens over-catering for an unknown number of students
- Students at the end of the queue not being able to receive their food of choice, causing them to be served a meal they did not like and later wasting it
- Pupils not knowing what meal options were available to them
- Lack of flexibility and control over food combinations or menus
However, with the help of pre-ordering technology - which has seen an increase in demand in recent years - schools can crack down on food wastage and make massive savings on their budgets with a tailored and streamlined pre-order system for pupils.
Sustainability is now a vital factor in the fight for the future of our planet and with food wastage accounting for almost a quarter of all man-made greenhouse gases, reducing the number of meals that end up in landfill is of vital importance. In fact, in an article published by Greener Kirkcaldy, it was said that “if food wastage was a country, it would be ranked third after the US and China in terms of greenhouse gas production.” With a pre-order app, school catering teams can know ahead of time which quantity of each meal option to produce before anyone ever steps foot into a queue - creating an immediate reduction in overall food wastage in schools.
We recently discussed on our blog how the wastage of meals is costing schools over £250 million each year, meaning there is more reason than ever to implement pre-ordering into your education environment.
How does pre-ordering reduce the wastage of food?
Pupils can order exactly what they want ahead of lunchtime meaning a faster queuing system as the food is already prepared, over-catering is eliminated and there is reduced contact with other students, which has taken on renewed importance amidst the COVID-19 pandemic. Pre-order apps are also highly customisable meaning that every aspect of a meal can be altered or removed to suit the student’s personal preferences. This takes away unwanted ingredients that would otherwise be wasted, not to mention the benefits of data trend predictions that can prevent the ordering of unnecessary stock and advanced preparation.
Does pre-ordering sound like something that could benefit your school? Introduce pre-order technology as a seamless addition to your cashless catering system.
Learn more > https://www.amieducation.com/products-and-solutions
As 2020 draws to a close, the ami team is taking a moment to reflect on the past twelve months and look back on some of the great things we've achieved this year, which we couldn't have done without your help.
This year, we've focused on providing useful advice for our customers on safely reopening schools and have been creating exciting new developments to help schools around the world provide pupils with a safe, socially distanced lunchtime. We can't wait to share more information with you in the new year.
New product in development
Over the past year, the AMI team has been working on an exciting new development for secondary schools around the world, offering pupils a contactless lunch experience. Stay tuned for the announcement very soon. Be the first to know >
To help you brush up on your knowledge of cashless catering, we ran FREE one-to-one meetings, training and demonstrations with our Operations Manager, Tony Reeves.
We've published 11 blogs
We launched our education blog back in April this year. Throughout 2020, we've been sharing content on a variety of topics, from why pre-ordering software is crucial for schools to how schools can prioritise nutrition after lockdown.
Evolis Gold Reseller
We aim to provide our customers with the highest level of service, which is why we're proud to have been recognised as an Evolis Gold Reseller, ensuring we offer the utmost level of support and service to the Evolis community. Learn more >
Customer service has been our priority
Providing excellent customer service is at the heart of what we do at ami, which is why in 2020, total time spent on the phone to our customers amounted to 13 days, whilst we ensured that customers waited no longer than 3 minutes to speak to our support team.
As 2020 comes to an end, from the team at ami, we wish you a safe and happy Christmas and look forward to seeing what 2021 brings.